Terms & Conditions

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can process the order.

Delivery Schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 7 days for delivery within the UK, 10 days for Europe and 14 days for the rest of the world.

Payment:

We gladly accept credit and debit card payments through the secure Sagepay system or PayPal in British pounds sterling, Euros and US Dollars. We also accept payment by cheque, Postal Order and money order in British pounds sterling (GBP) only.

Packaging:

At Jack the Hat Photographic, we want you to receive your purchase in the same great condition it left us. We use only good quality materials for packaging and take great care with all orders. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item with a covering note and a replacement will be mailed out free of charge.

For information about our delivery charges, please click here.

Returns:

If you are not happy with your purchase, please return it to us within 7 calendar days of receipt. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claim forms on your behalf and liaise with the correct delivery agent to achieve a satisfactory outcome on your behalf.

Please note that we do not accept returns of DVDs once the sealed plastic wrapper has been opened.