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Contact Us

General Enquiries

Please email us at for a swift reply.

Our normal working hours are 9am to 5pm Monday to Friday.


Frequently Asked Questions

Can I contact you by telephone?

To keep our prices low, we don't employ telephone support staff. However, if you are desperate to speak to a human being, please email us your telephone number and we'll call you as soon as we can.

How do I know I can trust you?

In this modern internet age we fully understand your security concerns. If you are ordering for the first time and are worried about dealing with us, we invite you to read all the independent reviews we've received over the years. Please also take the time to read our About Us page. You can access a huge variety of reviews of our company by clicking on the links below:

Review Centre

Trust Pilot



I want to check stock on a certain item

It's quite simple. If the item is shown as being "In Stock" on our website then we have it in our warehouse. We never sell anything that we don't have on our shelves. We always have at least 30,000 products in stock at any given time.

Can you deliver urgently?

Yes. If you're a UK customer, simply select the Express Delivery option during checkout. If you're an overseas customer, please contact us.

Can I visit your shop or collect my order from your business premises?

No. We are strictly mail order only. We do not have a showroom. Our business insurance and local authorities do not allow face to face sales.

Do your products come with a warranty?

Yes of course. Everything you buy from us comes with at least 12 months warranty.

What is your returns procedure?

You are welcome to return anything for any reason within 7 days of receipt. You are responsible for the return postage cost (unless the item is faulty or the reason for return is our fault).

Can I pay by cheque or postal order?

Yes of course. Please make your payment payable to "Jack the Hat Photographic Limited" and send it to us at the following address:

Jack the Hat Photographic

The Settlement

High Street



CA15 6BQ

Please remember to include your name, address and details of the products you would like to purchase.

What's the weather like in Cumbria?

Miserable. As always.

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