Please email us at email@example.com for a swift reply.
Our normal working hours are 9am to 5pm Monday to Friday.
To keep our prices low, we don't employ telephone support staff. However, if you are desperate to speak to a human being, please email us your telephone number and we'll call you as soon as we can.
In this modern internet age we fully understand your security concerns. If you are ordering for the first time and are worried about dealing with us, we invite you to read all the independent reviews we've received over the years. Please also take the time to read our About Us page. You can access a huge variety of reviews of our company by clicking on the links below:
It's quite simple. If the item is shown as being "In Stock" on our website then we have it in our warehouse. We never sell anything that we don't have on our shelves. We always have at least 30,000 products in stock at any given time.
Yes. If you're a UK customer, simply select the Express Delivery option during checkout. If you're an overseas customer, please contact us.
No. We are strictly mail order only. We do not have a showroom. Our business insurance and local authorities do not allow face to face sales.
Yes of course. Everything you buy from us comes with at least 12 months warranty.
You are welcome to return anything for any reason within 7 days of receipt. You are responsible for the return postage cost (unless the item is faulty or the reason for return is our fault).
Yes of course. Please make your payment payable to "Jack the Hat Photographic Limited" and send it to us at the following address:
Jack the Hat Photographic
Please remember to include your name, address and details of the products you would like to purchase.
Miserable. As always.