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28/06/20. WE ARE CLOSED DUE TO THE IMPACT OF COVID-19 AND CANNOT ACCEPT ORDERS AT THIS TIME. Further updates will be displayed here as the situation changes. Sorry for the inconvenience.

Customer Testimonials

Don't just take our word for it. See what our customers are saying about us. We are proud to have a 5 star rating on the highly respected and independent Review Centre website.


Hi folks
Just thought I’d share a bit of Australian sunshine with you by way of a personal thank you for exceptional service once again.
My wife and I are delighted with our Trekking Safari camera harnesses purchased last year via your website. They have eliminated the neck pain we had both experienced with standard camera neck straps and we can now enjoy extended photographic expeditions without any discomfort at all.
My daughter and her partner (who are keen photographers) tried our harnesses during our summer holidays and were suitably impressed.
I decided to treat them and ordered two harnesses (plus a cross system to add to my harness to carry an additional lens) last Sunday evening 5th Feb (our time).
You posted it on Monday 6th February and it arrived here in Melbourne this morning (Friday 10th Feb). I thought the speed of my previous order might have been an aberration, but apparently not so.
"Good Service is Good Business” is obviously not just a catchphrase for you. I often waited longer for packages from local companies.
So well done and thank you once again.
Bill Gordon

"Thanks for your first class services"
"I ordered just two step rings to make up the set I needed to be able to use a previously purchased 62mm polarizer filter. Now I can use this one filter on all seven lenses I have in my Praktica BC1 and Nikon F65 systems.
I received the rings on Wednesday after a late night order the previous Saturday!
I've said it before and I'll repeat myself by saying thanks for your first class services and camera materials.
As you can see from above, I'm not in the DSLR category of photographers but I still get what I need from JackTheHat in most cases!
By the way, I'm still searching for the Adaptall 2 adapter so that I can use my Tamron's on my Nikon F65, just in case any customer you have read this and are able to assist!!"
Anthony Strefford 

"Fully recommended and thank you" 
"A review of the items I ordered late this past Saturday evening. I ordered a 62mm Circular Polarizing filter, a 52-62 Stepping Ring and a 52mm Rubber Wide angle Lens Hood. I received them Wednesday!! I was expecting them from Thursday onward as they were coming without packaging and mailing cost!!
All the items were first class and I will be purchasing another couple of Stepping Rings in due course.
Whenever I have had a query to be answered I have turned to JackTheHat and have always received positive replies even though at times the company could not supply me with certain pieces of equipment.
I can only thank them for their attention to detail and first class service.
Fully recommended and thank you."
Tony Strefford

"Fantastic consideration for their customers"
"I am a top professional photographer based in Kent and have been using Jack the Hat photography suppliers the past couple of years.
This is a company that have fantastic consideration for their customers unlike some I have dealt with in the past. The company's director Jamie personally takes great care to deal with any issues or problems ( which are rare) that may arise and act on them instantly.
I have always had such a pleasant experience every time I have used Jack the Hat and everything I have ordered has always been 'as it say's on the tin', arrived extremely promptly and is brilliantly parcelled.
I would recommend Jack the Hat photography to anyone.
Kind regards
Kenny Hickey
Professional Photographer"

"Excellent fast service to Southern Spain"
"A very efficient and fast service to Spain. The hotshoe cable for my nikon speedlight is of a surprisingly good quality even though its from China. Sorry to my chinese friends! Its looks strong and durable and for amateur use will do just the job ! Recommended!"

"Always top service" by austinw
"Have bought a few items from Jack the Hat Photographic now and always have great service, items at a great price with excellent communications concerning delivery. The last item I bought was ordered on a Friday afternoon and I paid for First Class delivery and received the item the following day. Can thoroughly recommend"

"Excellent products & service every time. Highly recommended."
"I have bought recently 2 products from Jack the Hat Photographic and their service, delivery & communication is really excellent.
I have just purchased a slide viewer which is a marvellous piece of equipment.
This company is a valuable find in the declining field of photographic retailers on the high street - I live in Leicester!
What more can I say from a very satisfied customer."

"hoya 77mm uv filter" by wsidderley
"first time buyer. first class service, only took three days delivery. very pleased."

"One of the best internet shops" by JeremyButler
"I've used Jack the Hat for quite a while now so I think they deserve a review from me. Their service is pretty incredible to say the least. It's nice to deal with a company that actually answers emails and know exactly what they're talking about. Nothing is too much trouble for them. Not only that, their prices are very competitive. Definitely a website for photographers to add to their favourites."

"Excellent service and good price" by Rocketboy
"just what I was looking for. Good price and speedy delivery. Overall good service. Would certainly recommend."

"white background for photography" by chirpychick
"Fantastic service from here.They listened to what I personally needed for my photograhy and nothing was too much trouble.It came quickly and now I can get my photos looking better.Would definately recommend."

"Better pictures needed for on-line presence?"
"I needed to take better quality pictures to use on line, so if you have a on line shop or sell on Ebay, I can thoroughly recommend this range of backdrops from Jack The Hat.

There advice was FREE professional and they did not try to sell me something I did not need. (Very refreshing!)

I love my new backdrop as its big enough for anything I need to photograph and small enough to take anywhere with me.

Now, I'm still no David Bailey, but having taken a couple of pics for friends, they are also pleased with the result.

It is crease free and stays that way, so no frantic ironing before it is needed.

For under £30 it has made a HUGE difference!

Great Service, Good Quality and a Fantasitc product.
Thank You Jack the Hat!"

"After struggling to find a flashgun diffuser to fit my..." by keithwaterhouse
"After struggling to find a flashgun diffuser to fit my Metz flashgun I contacted a few different companies for advice. Jack the Hat Photographic were the only company that seemed willing to help and they bent over backwards to find a suitable item for me. Not only that, delivery was completely free and they were even happy to deliver it to my work address on a Saturday. Now that's what I call great customer service! I cannot recommend them highly enough and they'll be my first port of call for any future camera related purchases. I normally don't bother to write reviews but in this case I felt their fantastic service deserved to be mentioned."
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